Shipping and Returns

Domestic Shipping :

We offer shipping anywhere in India. We also offer free shipping on orders above Rs 2999/- anywhere in India.
We take utmost care in shipping of your products. But to make all procedure smooth and easy please allow us 1-3 working days for your order to be dispatched. Normally orders placed before 1 pm on a business day, we aim to ship the same day, provided card security checks are complete, payment received and stock availability is confirmed. Orders placed after 1 pm will be shipped the very next business day. Orders Received on Sunday or during Holidays are dispatched the following Monday or next working day. During busy times, such as holiday periods, there could be a long processing time and shipping delays so please bear with us.
Since we do not use Speed Post services the orders cannot be shipped to PO boxes or military addresses until there is a particular courier service which can reach there. Rural domestic addresses require one or more additional days to deliver.

Dress My Craft uses all leading courier companies for the shipment of your products and generally the time taken to deliver any product anywhere in India is estimated as 48 hrs to 72 hrs. However if the product is bulky the parcel will be shipped by surface (by road) which would take 7 -10 days to reach until requested by the customer for an urgent delivery or by air. But if there is any unseen or unexpected problem then the parcel either shipped by air or by surface might be dealyed. Unexpected problems could be anything like : 

# Unable to reach the customer.

# Customer's phone number not working/ not reachable.

# Any kind of stirke in the city or in courier company.

# Any natural calamaities like earthquake, flood, drought etc.

# Any raid by any government department.

# Any kind of mishappening during transit.

For shipments delivered outside DELHI, the customer’s state may charge an OCTORI Duty on the top of the price of the item. These charges are beyond our control and can’t be reimbursed in any case so kindly do not ask for the same.

Domestic customers are responsible for any OCTORI Duty charged by your state government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. So we are not responsible for the same or for any adjustment. In cases of refusal to accept the parcel with OCTROI Duty, customer will have to bear the shipping charges and other expenses and after adjusting all the expenses the balance amount will be issued as STORE Credit and the same can be used for future purchases from the store.

International Shipping:

We offer shipping internationally.

For any International Shipment please allow us 3 to 5 days as the processing time. The shipping charges and transit time will vary for any international shipment as it solely depends on the location and the courier company used. Though we use DHL / FedEx / Bluedart / Aramex / TNT but we still can not guarantee any time frame for delivery as custom clearence also takes time. With our best efforts we try to deliver the product within 5-7 working days but we can not guarantee the same. 

For some shipments delivered outside India, the importing country may charge an import duty/VAT on top of the price of the item. These charges are beyond our control and can’t be reimbursed in any case.

International customers are responsible for any import or customs fees charged by your government. We are unable to predict which shipments will be assessed for these fees or the amount of the fee that may be charged.

About Customs, Duties & Taxes:

When ordering from www.dressmycraft.com, you're responsible for assuring the product can be lawfully imported to the destination country. Having said we would like to say that we have taken care of all laws to export them. But since the recipient is the importer and must comply with all laws and regulations of the destination country. Orders shipped outside of the India may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country. If customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Tracking: 

After any parcel is dispatched you will get an email containing the details related to your parcel. In case you have any question please email us at info@dressmycraft.com

Cancellation of Order

In case we receive a cancellation e-mail and till that time the order has already been "processed" by us, the order cannot be canceled. Dress My Craft has the complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by Dress My Craft and accept Dress My Craft decision regarding the cancellation.

Request for cancellations of orders once placed on www.dressmycraft.com shall not be entertained. If at all we have to accept any cancellation there would be a charge of 5% of total amount (excluding shipping amount) of the order as restocking fees. However after placing an order, customer can only cancel the order if the order state is showing as "pending" under Order History. Cancellations have to be made within (maximum) 2 Hours of placing an order. For canceling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number.

Replacement/ Return Policy

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that :
• the item may be damaged during transit.
• or there might be a manufacturing defect.
• or that a wrong item is delivered to you.

In only such cases as given above, we will issue the store credit to you provided that the request for replacement / return of item is made within the stipulated time-frame which is 7 days of recieving the parcel.

We recommend that while shipping an item back to the store please use reliable courier for tracking purposes. As Dress My Craft does not take any responsibility for reimbursement or compensation in the event that any returned packages are lost, stolen, or mishandled. 

To get your store credit request processed email us your Order Number and the Reason for same. Only after receiving our confirmation for the return, you are requested to send the item back to us. Once we recieve the item back we will then issue the store credit.  We shall not be responsible for any items sent to us for return / replacement without our confirmation.

There are certain possibilities where it is difficult for us to support you for the same :

1. In case of Gift Certificates no refund or replacements would be allowed.

2. In case of pre order no such requests would be entertained.

3. If the product is not the same as sent no such requests would be entertained..

4. In case of the product damaged by the customer while opening the parcel.

5. In case of electronic items such as heat guns, machines etc no such requests would be entertained. 

6. In case of any missing item from the package you have recieved including original packing, accessories, price tags etc no such claims would be entertained.

Packaging Issues :

At Dress My Craft we make sure that all the goods ordered by you should reach to you in the best condition but since we are dealing in products which are imported and have to travel for days/weeks/months to reach us so there is a slight possibility of any packaging being damaged. But having said that we do ensure that the product performance never goes down becasue of the same and the main product completely remains intact. At times it might be a case that the product might have a little tampered packaging which is originally recieved by us in the same condition. Kindly be assure that you will never have to regret for your purchase from us.

Dress My Craft only deals in brand new and the latest batch of the products so kindly be ensure of the quality of the product.

Note : 99% of our products do not have any expiry date.

Refund Policy by www.dressmycraft.com

We do not offer any refunds, in case of any refunds we will only issue a STORE CREDIT which can be used for future purchases from the store. 
• If the order is confirmed by us and we are unable to ship the product, then we will issue the refund to the customer which might take 5-7 working days to get transferred.

Limitations

For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be available in destination country languages; the products may not be designed in accordance with destination country standards, specifications, and labelling requirements; and the products may not conform to destination country standards. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering fromwww.dressmycraft.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.